Senior Customer Experience Manager
Job Summary
As a full-time remote Senior Customer Experience Manager, the successful candidate will own the product lifecycle for key customer-facing initiatives, translating customer needs into scalable solutions while collaborating with cross-functional teams to enhance customer success.
Key responsibilities
- Own the product lifecycle from solution planning and strategy development through execution and measurement of impact
- Identify customer needs and pain points, translating them into actionable plans and value propositions
- Drive strategic alignment across cross-functional partners to prioritize high-impact work
Required qualifications
- Minimum 8 years' experience in product or program management, preferably within customer success, CX, or SaaS environments
- Minimum 8 years' experience using data analysis to prioritize work and support recommendations
- Minimum 5 years' experience aligning cross-functional stakeholders around shared plans
- Minimum 1 year of experience with AI tools, such as Gemini, Claude, or Sana
- Proven ability to develop actionable strategies from ambiguous customer problems
Complete Job Description
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