Senior Customer Insights Manager
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Job Summary
Working remotely, the full-time Senior Customer Insights Manager will design and execute complex insights projects to inform marketing, product, and sales strategies, driving customer-centric decisions that foster growth.
Key responsibilities
- Plan and conduct live customer interviews, translating findings into actionable themes and recommendations
- Perform deep-dive data analysis to identify buying patterns, strategic opportunities, and risks across customer segments
- Design and execute survey-based quantitative studies, including questionnaire development and statistical analysis
Required qualifications
- Bachelor's degree in Marketing, Business, Psychology, Statistics, or a related field
- 5-7 years of experience in B2B Customer Insights
- Experience in the technology/software industry
- Strong skills in survey design and statistical analysis of customer data
- Proven ability to manage external insights vendors effectively
Complete Job Description
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