Senior Customer Marketing Manager

Job Summary

Owning the customer marketing pipeline, the full-time Senior Customer Marketing Manager will identify and develop customer stories, create reusable marketing assets, and prepare customer speakers for events, all while working remotely.

Key responsibilities

• Manage the customer story pipeline by identifying and validating customer results and use cases
• Create and maintain reusable marketing assets from customer stories, including landing pages and promotional content
• Coordinate customer speaker participation for events and convert their appearances into marketing materials

Required qualifications

• 6+ years of experience in customer marketing, customer advocacy, or a related B2B SaaS marketing role
• Proven track record of sourcing and managing customer stories from outreach to publication
• Strong writing and interviewing skills to craft compelling customer narratives
• Excellent project management abilities to handle multiple stories and events simultaneously
• Collaborative approach to working with cross-functional teams, including Sales and Customer Success