Senior Customer Onboarding Engineer
Job Summary
Leading the onboarding process for new customers, the full-time Senior Customer Onboarding Engineer will manage the technical implementation of the NodeZero platform, ensuring successful deployment and customer satisfaction while working remotely.
Key responsibilities
- Lead customer kickoff meetings and project-manage the 30-day onboarding plan
- Diagnose and resolve implementation issues across cloud infrastructure, networking, and security
- Collaborate with cross-functional teams to unblock implementation challenges and mentor junior engineers
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience
- 5+ years in technical support, systems administration, or cloud operations, ideally in enterprise environments
- Strong Linux administration and hands-on experience with Docker and containerization
- Solid working knowledge of AWS, Azure, or GCP and infrastructure as code tools
- In-depth understanding of networking fundamentals including TCP/IP, firewalls, and VPNs
Complete Job Description
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