Senior Customer Onboarding Manager
Job Summary
Leading complex enterprise onboarding engagements, the full-time Senior Principal Customer Onboarding Manager will maintain executive alignment and ensure customer success from sales transition through implementation and adoption, all while working remotely.
Key responsibilities
- Own relationship continuity from sales transition through implementation, go-live, and handoff to Customer Success teams
- Establish executive governance and lead Business Value Reviews to connect implementation progress with customer outcomes
- Translate technical decisions and changes into clear business implications, options, and recommendations for stakeholders
Required qualifications
- 10+ years of experience in enterprise Customer Success or related customer-facing roles supporting complex B2B technology
- 5+ years of experience owning customer outcomes through complex enterprise onboarding or transformation engagements
- Direct experience working with large enterprise organizations involving multiple stakeholders and senior executives
- Demonstrated ownership of executive governance and difficult customer conversations
- Strong change-leadership capability across stakeholder impact and organizational alignment
Complete Job Description
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