Senior Customer Operations Manager
Job Summary
Leading a team of CX Operations & Education Specialists, the full-time Senior Customer Operations Manager will drive operational strategy, optimize technology, and enhance customer engagement in a fully remote environment.
Key responsibilities
- Establish and improve CX operational strategies, processes, and project plans to enhance customer experience
- Own the strategy and effectiveness of the CX technology stack, ensuring seamless integration and workflow efficiency
- Lead customer engagement initiatives and oversee educational resources to support customer retention and expansion
Required qualifications
- 5+ years managing business systems or operational technology with a focus on data integration
- Proven experience in improving operations and driving cross-functional initiatives
- Experience in leading, coaching, and developing team members
- Ability to travel 3-6 times per year
- Bachelor's degree in business, operations, communications, or a related field (preferred)
Complete Job Description
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