Senior Customer Operations Specialist

Job Summary

Supporting the Global Strategic Customer Team, the full-time Senior Customer Enablement Operations Specialist will provide operational and analytical assistance through data analysis, reporting, and proactive issue resolution in a remote capacity.

Key responsibilities

• Analyze supply gaps, inventory concerns, and service disruptions to identify root causes and support resolution
• Develop customer-facing reports, dashboards, and business review materials to enhance operational insights
• Collaborate with cross-functional teams to ensure supply continuity and effective execution of customer-focused outcomes

Required qualifications

• Bachelor's degree in business or a related field, or 3-5 years of equivalent customer-facing problem-solving experience
• Proven ability to analyze complex business problems and develop practical solutions
• Advanced Microsoft Excel skills, including data analysis and reporting automation
• Experience working effectively across multiple functions and managing multiple priorities in a fast-paced environment
• Customer-focused mindset with a passion for improving customer experience