Senior Customer Order Representative
Job Summary
Providing exceptional customer service, the full-time Senior Customer Order Representative will manage customer account activities, including order fulfillment and problem resolution, while working remotely during the hours of 11:00am - 8:00pm EST.
Key responsibilities
- Manages customer account activities, including order fulfillment, backorders, and product change requests
- Acts as a liaison for outsourced services, addressing invoicing and dispute resolution for customers
- Builds strong relationships with stakeholders to enhance customer service and supports process improvement initiatives
Required qualifications
- 3-6 years of relevant experience preferred
- High School Diploma, GED, or equivalent work experience preferred
- Demonstrated ability to thrive in a fast-paced, collaborative environment
- Strong communication skills with the ability to build solid relationships
- Highly motivated and effective in team settings
Complete Job Description
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