Senior Customer Service Representative
Job Summary
Providing comprehensive support and resolving non-standard operational problems, the full-time remote Senior Customer Service Representative will manage multi-jurisdictional search and filing requests, oversee the entire order process, and mentor junior associates to enhance customer satisfaction and operational efficiency.
Key responsibilities
- Manage multi-jurisdictional search and filing requests and conduct UCC/lien searches
- Efficiently handle the order process from client inquiry through invoicing and follow-up
- Provide mentorship to junior associates while maintaining client relationships through excellent customer service
Required qualifications
- Proven experience in customer service with a strong understanding of customer behavior and needs
- Advanced proficiency in CRM and support software
- Ability to mentor and lead junior associates
- Updated knowledge of relevant industry trends
- Experience in process improvement within customer service operations
Complete Job Description
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