Senior Customer Service Representative
Job Summary
Compassionately delivering exceptional customer experiences, the full-time Senior Customer Service Representative will manage 50 to 70 calls daily, providing support and resolving complex issues while working remotely from anywhere in the U.S.
Key responsibilities
- Serve as a resource for team members and handle escalated calls to resolve complex customer issues
- Answer incoming calls, identify customer needs, and document information in computer systems
- Assist customers in navigating websites and ensure timely follow-up on problem resolution
Required qualifications
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Familiarity with computers and ability to learn new systems
- Ability to work full-time (40 hours/week) with flexible scheduling from Monday to Saturday
- Successful completion of Customer Service training classes
Complete Job Description
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