Senior Customer Service Representative
Job Summary
Compassionately delivering exceptional service to 45 to 65 callers daily, the full-time Senior Customer Service Representative will work remotely, assisting with healthcare claim inquiries and supporting team members as a subject matter expert.
Key responsibilities
- Review and research incoming healthcare claim calls from providers, verifying data for processing
- Document required information while actively listening to identify customer needs and issues
- Communicate with providers to resolve issues, ensuring clarity and understanding
Required qualifications
- High School Diploma / GED or equivalent experience
- Must be 18 years of age or older
- 1+ years of work-at-home experience
- 1+ years of experience in a call center position
- Working knowledge of computer systems and Windows PCs
Complete Job Description
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