Senior Customer Service Representative
Job Summary
Providing exceptional customer service and managing accounts, the full-time remote Senior Customer Service Representative will support field sales representatives, handle order fulfillment, track demand and backorders, and resolve customer issues effectively.
Key responsibilities
- Provides outstanding customer service and supports improvements in operational execution to achieve service level goals
- Manages customer account activities including order fulfillment, backorders, and product change requests
- Acts as a liaison for outsourced services related to invoicing and reimbursement, facilitating problem-solving and dispute resolution
Required qualifications
- 3-6 years of customer service experience preferred
- High School Diploma, GED, or equivalent work experience preferred
- Experience in healthcare customer service is a plus
- Ability to work a Monday-Friday schedule between 8:00am-4:30pm CST
- Strong multitasking skills between phone calls and email support
Complete Job Description
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