Senior Customer Service Representative
Job Summary
Working remotely on a full-time basis, the Senior Customer Service Representative will educate customers about the organization's programs and services, resolve service issues, and act as a liaison between providers and health plans.
Key responsibilities:
- Resolve customer concerns via phone in accordance with corporate guidelines for claims and authorizations
- Log issues into the Customer Service Tracking database and follow up on resolutions
- Participate in training and mentoring newly hired staff while maintaining quality standards for calls
Required qualifications:
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Familiarity with computers and ability to learn new systems
- Typing speed of 40 - 50 words per minute
- Flexibility to work full-time Monday - Friday during normal business hours
Complete Job Description
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