Senior Customer Service Representative
Job Summary
Delivering exceptional service and resolving complex inquiries, the full-time Senior Customer Service Representative will manage customer interactions and support processes in a remote environment.
Key responsibilities
- Respond to customer inquiries and resolve service requests while prioritizing first-contact resolution
- Research and troubleshoot complex customer issues, ensuring effective follow-up and resolution
- Collaborate with cross-functional teams to improve customer experience and address concerns
Required qualifications
- High School Diploma or GED
- Minimum of 2+ years of customer service or related experience in a fast-paced environment
- Proficiency in Microsoft Office applications, including Excel and Outlook
- Ability to manage multiple tasks and maintain accurate records
- Flexibility to work occasional weekends and holidays as needed
Complete Job Description
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