Senior Customer Service Representative
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Job Summary
Compassionately delivering exceptional service, the full-time Senior Customer Service Representative will assist 45 to 65 callers daily, providing support on healthcare claims while working remotely within the Central, Mountain, or Pacific Time Zones.
Key responsibilities:
- Review and research incoming healthcare claim calls from providers, verifying necessary data for processing
- Document required information and actively listen to identify specific questions or issues
- Communicate and collaborate with providers to resolve issues using clear and simple language
Required qualifications:
- High School Diploma / GED or equivalent experience
- Must be 18 years of age or older
- 1+ years of work-at-home experience
- 1+ years of experience in a call center position
- Working knowledge of computer and Windows PC applications
Complete Job Description
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