Senior Customer Service Representative

Job Summary

Providing exceptional customer service in a remote environment, the full-time Senior Customer Service Representative will manage complex inquiries, coordinate communication between customers and vendors, and enhance customer relationships through effective problem resolution.

Key Responsibilities:

• Serve as a liaison between field personnel, vendors, and customers to facilitate job completion
• Handle escalated inquiries and provide support via phone, email, or text for both internal and external customers
• Utilize THD At Home Services systems to monitor and respond to customer inquiries effectively

Required Qualifications:

• Must be 18 years of age or older
• Legally permitted to work in the United States
• Completion of a high school diploma and/or GED
• Minimum of 1 year of work experience in a customer service role
• Working knowledge of Microsoft Office Suite