Senior Customer Service Representative

Job Summary

Providing quality professional customer service, the full-time Senior Customer Service Representative will manage customer inquiries, coordinate functions related to customer service processes, and build relationships with customers and associates in a remote environment.

Key Responsibilities:

• Collaborate as a liaison between field personnel, vendors, and customers to assist with job completion
• Handle complex inquiries and escalated issues from internal and external customers via phone, email, or text
• Utilize THD At Home Services systems to coordinate all functions related to customer service

Required Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Minimum of 1 year of work experience in customer service
• High school diploma and/or GED
• Working knowledge of Microsoft Office Suite