Senior Customer Service Representative

Job Summary

Providing outstanding customer service and managing accounts, the full-time Senior Customer Service Representative will support sales representatives while ensuring timely order fulfillment and effective problem resolution in a remote environment.

Key responsibilities

• Manages customer account activity including order fulfillment, backorders, and product change requests
• Acts as a liaison for outsourced services related to invoicing and reimbursement, facilitating problem-solving and dispute resolution
• Collaborates with cross-functional teams to optimize operational performance and enhance customer experience

Required qualifications

• 3-6 years of relevant experience preferred
• High School Diploma, GED, or equivalent work experience preferred
• Experience with MS Office Suite preferred
• In-depth knowledge in a technical or specialty area
• Ability to work independently within established procedures