Senior Customer Service Representative

Job Summary

Providing exceptional customer service and managing accounts, the full-time remote Senior Customer Service Representative will support sales representatives, handle order fulfillment, and resolve customer inquiries while collaborating with cross-functional teams to enhance operational performance.

Key responsibilities

• Deliver outstanding customer service and improve operational execution to exceed service level expectations
• Manage customer account activities, including order fulfillment, backorders, and addressing customer inquiries
• Act as a liaison for outsourced services related to invoicing and reimbursement, resolving disputes and customer issues

Required qualifications

• 3-6 years of relevant experience preferred
• High School Diploma, GED, or equivalent work experience preferred
• Experience with MS Office Suite preferred
• In-depth knowledge in a technical or specialty area
• Ability to work independently and provide guidance to less experienced team members