Senior Customer Service Representative
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Job Summary
Compassionately delivering exceptional customer experiences, the full-time Senior Customer Service Representative will manage 50-70 calls per day, providing guidance and support to team members while resolving complex issues in a national remote capacity.
Key responsibilities
- Answer incoming calls and identify customer needs while documenting information in computer systems
- Research and resolve complex issues, collaborating with internal partners for appropriate solutions
- Provide education and status updates on cases, promoting self-service navigation of digital resources
Required qualifications
- High School Diploma / GED
- Must be 18 years of age or older
- 6+ months of customer service experience in any environment
- Experience with computers and Windows PC applications
- Ability to work full-time with flexible shift schedules between 6:50 am and 11:00 pm EST
Complete Job Description
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