Senior Customer Success Analyst
Job Summary
Working remotely, the full-time Senior Customer Success Outcomes Analyst will build and manage executive dashboards, support account prioritization systems, and define health flags to enhance the performance measurement and improvement of Procore's Customer Success organization.
Key responsibilities
- Build operating reporting stacks, including executive dashboards and scorecards for leadership reviews
- Deliver reporting layers to support account prioritization, identifying trends and usage fidelity
- Partner with Product and Customer Success leaders to define and evaluate health flags for risk and expansion alerts
Required qualifications
- 3+ years of experience in SaaS customer success analytics, revenue analytics, or business intelligence
- Bachelor's degree in Data Analytics, Business, Statistics, Computer Science, or equivalent practical experience
- Advanced proficiency in SQL with the ability to write and optimize complex queries
- Experience in building executive-ready dashboards using BI tools like Tableau or similar
- Familiarity with cloud data environments such as Snowflake or Databricks
Complete Job Description
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