Senior Customer Success Associate

Job Summary

Supporting the complete customer journey, the full-time Senior Customer Success Associate will manage client onboarding, deliver impactful software demonstrations, and collaborate with Product and Engineering teams to enhance customer experiences in a remote environment.

Key responsibilities

• Forge and nurture strong relationships with key customer stakeholders, including power users and program managers
• Serve as the subject matter expert for customers, providing guidance to maximize Eversight's innovative capabilities
• Deliver a high-quality customer experience through strong project management, ensuring timely outputs and proactively addressing bottlenecks

Required qualifications

• 3+ years of work experience, ideally in an analyst or associate role
• Bachelor's degree, ideally with a business degree or in a quantitative field
• Strong analytical skills and advanced proficiency in Excel (e.g., pivot tables, lookups, and complex formulas)
• Experience in customer-facing or cross-functional roles is a plus
• Ability to manage multiple workstreams independently with high attention to detail