Senior Customer Success Director

Job Summary

Owning a portfolio of top-tier pharmaceutical brand relationships, the full-time Senior Customer Success Director will manage account growth and retention, lead strategic customer success planning, and oversee operational project management in a 100% remote capacity.

Key Responsibilities

• Serve as the primary point of contact for pharmaceutical brand clients, building trusted relationships and driving account retention and growth
• Create and execute tailored customer success strategies while collaborating with internal teams to align solutions with client goals
• Oversee service delivery, manage project timelines, and provide training and support to client teams as needed

Required Qualifications

• Bachelor's degree in Business, Marketing, Life Sciences, or a related field; MBA or advanced degree preferred
• 10+ years of experience in customer success, account management, or sales, specifically servicing pharmaceutical manufacturers
• Proven track record of managing and expanding client accounts in a SaaS or service-oriented environment
• Experience navigating executive stakeholders and managing multi-brand relationships
• HealthTech start-up experience is a plus