Senior Customer Success Engineer

Job Summary

Acting as the trusted technical voice for customers, the full-time Senior Customer Success Engineer will lead the onboarding process, advocate for customer needs, and collaborate with internal teams to ensure long-term value from the identity security platform in a remote setting.

Key responsibilities

• Lead the technical onboarding process for new customers, ensuring a smooth experience
• Advocate for customer needs within the organization and maintain strong relationships with key stakeholders
• Monitor customer engagement to identify upselling opportunities and ensure high customer satisfaction

Required qualifications

• 5+ years of experience in customer-facing roles such as Technical Account Manager or Customer Success Engineer
• Strong problem-solving skills with a track record of troubleshooting complex technical issues
• Experience providing Cyber/Identity solutions to large enterprise customers
• Proven ability to manage multiple accounts while maintaining attention to detail
• Excellent communication skills with the ability to engage stakeholders at all organizational levels