Senior Customer Success Engineer
Job Summary
Driving long-term customer outcomes, the remote Senior Customer Success Engineer will manage onboarding, adoption, and optimization of Veeam's Securiti Data Command Center platform while proactively identifying churn risks and upsell opportunities.
Key responsibilities
- Setup customer accounts, facilitate onboarding, and orient stakeholders while introducing support channels
- Identify expansion opportunities and conduct success planning and strategy sessions to align business outcomes with product adoption
- Engage with executive stakeholders to provide risk, status, and opportunity updates, supporting roadmap alignment
Required qualifications
- 12+ years in customer-facing technical roles focused on data security, privacy, governance, or enterprise software
- Hands-on expertise across cloud platforms, data platforms, SaaS applications, and security technologies
- Strong experience in conducting technical assessments and driving adoption programs
- Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator, CISSP, CIPP, or CIPM
- Proven ability to engage executive stakeholders and synthesize technical and business signals into clear recommendations
Complete Job Description
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