Senior Customer Success Engineer
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Job Summary
As a deeply technical role, the full-time Senior Customer Success Engineer will manage the post-sales lifecycle for strategic customers, focusing on implementation, technical support, and driving product adoption in a remote environment.
Key responsibilities
- Design and deploy Teleport solution architecture in customer environments, particularly Kubernetes-based deployments
- Troubleshoot technical issues related to Kubernetes, networking, and certificate management, acting as the primary point of contact for customers
- Develop and deliver customized training and conduct Quarterly Business Reviews to drive customer adoption and identify upsell opportunities
Required qualifications
- 8+ years of experience in customer-facing software onboarding, solution architecting, or system administration roles
- Deep hands-on experience with Kubernetes, including cluster management and troubleshooting
- Experience with cert-manager, TLS certificate management, and GitOps tooling
- Strong understanding of security principles such as SSH, PKI, and RBAC
- Hands-on experience with major public cloud providers like AWS, GCP, or Azure
Complete Job Description
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