Senior Customer Success Engineer

Job Summary

Working remotely in a full-time capacity, the Senior Customer Success Engineer will serve as a top-tier technical escalation point for complex issues, mentor peers, and drive the development of scalable processes within the Customer Success organization.

Key responsibilities

• Serve as the primary technical escalation point for complex, multi-product issues involving Delinea's product portfolio
• Lead root-cause analysis for persistent technical challenges, coordinating with engineering, product, and support teams
• Provide strategic technical advisory for the organization's largest enterprise accounts, including architecture reviews and optimization recommendations

Required qualifications

• 7+ years of experience in a senior technical customer-facing role such as Senior Solutions Engineer or Senior Support Engineer
• BA degree with a STEM focus or equivalent experience; advanced degrees or industry certifications preferred
• Deep cybersecurity experience in identity and access management, with strong knowledge of PAM concepts
• Experience working with enterprise-grade environments including Active Directory and cloud platforms (AWS, Azure, GCP)
• Proven track record of mentoring and developing technical talent