Senior Customer Success Engineer
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Job Summary
Serving as a top-tier technical escalation point, the full-time Senior Customer Success Engineer will address complex issues within Delinea's product portfolio, mentor peers, and drive the development of scalable processes while working remotely.
Key responsibilities
- Lead root-cause analysis for complex technical challenges, coordinating with cross-functional teams to drive resolution
- Provide strategic technical advisory for large enterprise accounts, including architecture reviews and optimization recommendations
- Develop and maintain technical knowledge base content to empower team members in resolving common issues independently
Required qualifications
- 7+ years of experience in a senior technical customer-facing role such as Senior Solutions Engineer or Technical Lead
- BA degree with a STEM focus or equivalent experience; advanced degrees or industry certifications preferred
- Deep cybersecurity experience in identity and access management with strong knowledge of PAM concepts
- Proven ability to lead complex technical engagements with minimal supervision
- Experience with enterprise-grade environments, including Active Directory and cloud platforms
Complete Job Description
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