Senior Customer Success Engineer
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Job Summary
Serving as the technical owner of customer experiences, the full-time Senior Customer Success Engineer will manage enterprise customer support, drive technical adoption, and lead implementations remotely.
Key responsibilities
- Be the technical support lead for enterprise customers, investigating and resolving tier 2/3 issues
- Drive technical adoption by helping customers expand Opal's usage and conducting enablement sessions
- Lead customer implementations, designing integration plans and guiding customers from kickoff to go-live
Required qualifications
- 5+ years in a customer-facing technical role, ideally in security or identity SaaS
- Strong understanding of identity and access management, including SSO, SAML, and SCIM provisioning
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP, and familiarity with Terraform and Kubernetes
- Proven experience managing customer implementations from kickoff to go-live
- Experience with support platforms like Zendesk, Linear, or Jira, and a desire to design support processes
Complete Job Description
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