Senior Customer Success Engineer
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Job Summary
As a remote Senior Customer Success Engineer, the candidate will lead high-priority technical engagements, mentor Customer Success Engineers, and develop proactive customer engagement strategies to enhance customer satisfaction and trust.
Key responsibilities
- Oversee escalation management, ensuring SLAs are met and leading incident resolution for critical issues
- Mentor and coach Customer Success Engineers to enhance their technical skills and customer engagement capabilities
- Build trusted relationships with Enterprise customers through proactive account management and technical support
Required qualifications
- Extensive experience in technical support or Customer Success Engineering with proven leadership in complex escalations
- Strong technical depth in Docker and Kubernetes, including debugging and troubleshooting in containerized environments
- Experience with APIs and API Management, including gateways, authentication, and distributed architectures
- Background in deploying and troubleshooting on-premise environments, including setting up representative customer environments
- Ability to lead cross-functional initiatives and influence stakeholders without direct authority
Complete Job Description
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