Senior Customer Success Manager

Job Summary

Serving as the primary strategic partner for complex government clients, the full-time Senior Customer Success Manager will manage relationships with regulatory boards and state agencies, ensuring alignment of technology with agency missions and driving compliance outcomes in a remote work environment.

Key responsibilities

• Build and maintain trusted relationships with Executive Directors and state officials to ensure long-term stability
• Develop mission-aligned strategies that connect technology with agency mandates and public-sector priorities
• Lead customized training programs to enhance platform utilization for audit readiness and governance excellence

Required qualifications

• 5+ years of B2B SaaS Customer Success or Account Management experience, specifically with government or public health accounts
• Direct experience with healthcare compliance and familiarity with state departments of health
• Ability to communicate effectively with non-technical government leaders
• Self-sufficient professional capable of navigating complex organizations in a remote environment
• Strong problem-solving skills with a proactive approach to managing potential churn risks