Senior Customer Success Manager

Job Summary

As a strategic partner for complex clients in the public sector, the full-time Senior Customer Success Manager will manage relationships with government regulatory boards and state agencies, ensuring alignment of technology with agency missions and driving measurable compliance outcomes in a remote environment.

Key responsibilities

• Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials
• Develop plans that align technology with specific agency mandates and public-sector risk management priorities
• Lead customized training programs to empower staff within regulators and associations for audit readiness and governance excellence

Required qualifications

• 5+ years of B2B SaaS Customer Success or Account Management experience, specifically managing government, regulatory, or public health accounts
• Direct experience with healthcare compliance, state departments of health, or professional licensing
• Ability to communicate effectively with non-technical government leaders
• Proven problem-solving skills to identify potential churn risks and build strategic rapport
• Self-sufficient professional comfortable thriving in a remote environment