Senior Customer Success Manager

Job Summary

Driving revenue growth and ensuring customer satisfaction, the full-time Senior Customer Success Manager will manage a diverse portfolio of clients remotely, focusing on renewals, expansion, and building long-term partnerships.

Key responsibilities

• Proactively identify opportunities within the existing customer base to drive renewals and expansion, meeting revenue targets
• Serve as the primary point of contact for customers, conducting business reviews and ensuring value realization of products
• Manage the sales cycle for renewals and expansions, utilizing customer health monitoring tools to mitigate risks

Required qualifications

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions
• Proven track record of managing a portfolio of accounts and driving revenue growth through renewals and upsell opportunities
• Strong sales acumen with excellent relationship-building skills with HR and L&D decision-makers
• Analytical skills to leverage data for client conversations and uncover opportunities
• Proactive and collaborative mindset, thriving in a fast-paced environment