Senior Customer Success Manager
Job Summary
Empowering customers to achieve their business objectives, the full-time Senior Customer Success Manager will manage a multi-million-dollar portfolio, drive customer adoption, and collaborate with various teams to enhance customer value in a remote environment.
Key Responsibilities
- Develop and implement success plans aligning with customers' strategic initiatives
- Deliver quarterly Customer Success Reviews to highlight successes and refocus priorities
- Own the renewal process for each customer, ensuring timely renewals and minimizing churn
Required Qualifications
- 5+ years in a customer-facing role for a B2B SaaS company or similar technology company
- Knowledge of time-series and data analytics in manufacturing, with an understanding of IT/OT needs
- Experience presenting to Senior Director+ levels at global Fortune 500 companies
- Data-driven with an understanding of customer health indicators and account strategy
- Proven experience owning the renewal process and collaborating on account plans
Complete Job Description
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