Senior Customer Success Manager
Job Summary
Leading the overall customer strategy for a portfolio of Strategic accounts, the full-time Senior Customer Success Manager will shape program direction, improve performance, and mobilize resources to drive measurable business outcomes remotely.
Key responsibilities
- Build and maintain strategic success plans with clear business goals and milestones while aligning customers and internal partners
- Advise customers on lifecycle marketing strategy, integrating SMS, email, and AI capabilities into cohesive programs
- Develop relationships with executive sponsors and lead business reviews to connect performance to business priorities
Required qualifications
- 5+ years of experience in Customer Success or Account Management, preferably in marketing technology or SaaS
- Strong understanding of lifecycle marketing and growth strategies, particularly in SMS or email
- Experience collaborating with cross-functional teams to translate customer needs into coordinated solutions
- Proficiency in using Salesforce or comparable CRM and reporting tools for account management
- Curiosity about emerging marketing technology and AI-powered customer experiences
Complete Job Description
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