Senior Customer Success Manager
Job Summary
Proactively building relationships within a specified book of business, the full-time Senior Customer Success Manager will drive product adoption, manage contract renewals, and quarterback strategic initiatives while working remotely.
Key responsibilities
- Maintain monthly recurring revenue by employing strategies that drive product adoption
- Develop strong multi-threaded customer relationships and serve as a trusted advisor
- Analyze health metrics and execute adoption and retention strategies through cross-functional partnerships
Required qualifications
- 5+ years of direct enterprise-level customer success experience
- Proven track record of exceeding sales and customer satisfaction goals
- Experience leveraging AI-enabled tools to enhance efficiency and collaboration
- Strong analytical skills with the ability to develop situational awareness
- BS or equivalent education and relevant experience
Complete Job Description
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