Senior Customer Success Manager

Job Summary

Owning brand relationships from onboarding to renewal, the full-time Senior Customer Success Manager will lead client activation, manage accounts, and drive revenue growth in a remote setting.

Key responsibilities

• Lead onboarding for new brands, ensuring they achieve first revenue quickly and effectively
• Manage a portfolio of brands, conducting regular check-ins and performance reviews to maintain account health
• Identify expansion opportunities and collaborate cross-functionally to enhance client success and retention

Required qualifications

• 4-5+ years of experience in customer success, account management, or partnerships within martech, ecommerce, or SaaS
• Proven track record of retaining and growing a book of business
• Strong analytical skills with the ability to interpret performance data and provide actionable insights
• Excellent communication skills for conducting business reviews and follow-ups
• Familiarity with the DTC stack (e.g., Klaviyo, Attentive, Shopify) is a plus