Senior Customer Success Manager
Job Summary
Driving strategic success planning for enterprise accounts, the remote Senior Customer Success Manager will manage customer engagement from onboarding to renewal, ensuring alignment with stakeholder goals and identifying opportunities for automation and expansion.
Key responsibilities
- Align with customer stakeholders to ensure value delivery throughout the customer journey
- Orchestrate onboarding experiences and conduct business reviews to promote usage and expansion
- Develop success plans and renewal strategies while translating customer needs to internal teams
Required qualifications
- 8 or more years of experience in technical account management, customer success, or post-sales roles in technology
- Experience with SaaS solutions for technical teams, including cybersecurity and DevOps
- Proven ability to uncover problems and translate technical requirements to internal teams
- Strong problem-solving skills utilizing internal resources and engaging management when necessary
Complete Job Description
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