Senior Customer Success Manager
Job Summary
Managing a portfolio of mid-market accounts, the full-time Senior Customer Success Manager will ensure customers achieve measurable outcomes while driving retention and expansion remotely.
Key responsibilities
- Own renewal strategy and identify expansion opportunities across the mid-market portfolio
- Develop and execute success plans to maximize platform utilization and achieve defined customer outcomes
- Conduct recurring business reviews to communicate performance, ROI, and growth opportunities
Required qualifications
- 4-6+ years of Customer Success or Account Management experience, preferably in B2B SaaS
- Experience managing contracts, renewal conversations, and expansion discussions
- Proficiency in structured success planning and driving measurable adoption outcomes
- Able to analyze performance trends and translate insights into strategic recommendations
- Familiarity with healthcare delivery models or telehealth ecosystems is a plus
Complete Job Description
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