Senior Customer Success Manager
Job Summary
Owning a portfolio of top-tier accounts, the full-time Senior Customer Success Manager will drive retention and growth by articulating business value, building account strategies, and engaging in revenue-critical conversations, all while working remotely.
Key Responsibilities
- Manage a portfolio of strategic accounts, focusing on retention and growth metrics
- Clearly communicate business value, linking product usage to outcomes for senior stakeholders
- Develop and maintain proactive account strategies to identify risks and expansion opportunities
Required Qualifications
- Proven executive presence and ability to lead high-stakes conversations with senior stakeholders
- Track record of connecting product usage to business outcomes in a B2B SaaS environment
- Experience in building account strategies and managing risk across complex accounts
- Adaptability to operate in an AI-enabled environment with evolving tools and processes
- Familiarity with ERP, time tracking, or workforce management software is a plus
Complete Job Description
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