Senior Customer Success Manager
Job Summary
Driving product adoption and value realization, the full-time Senior Customer Success Manager will manage a complex customer portfolio remotely, focusing on customer health, engagement, and retention strategies.
Key responsibilities
- Co-create success plans and deliver insights on customer adoption and usage to inform retention strategies
- Lead onboarding and training for strategic customers while maintaining ongoing engagement and issue resolution
- Track customer usage and health metrics to identify risks and opportunities for growth and expansion
Required qualifications
- Bachelor's degree in a related field or equivalent combination of education and experience
- 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, preferably in SaaS or technology environments
- Experience with Salesforce
- Familiarity with a Customer Success Management platform is a plus
Complete Job Description
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