Senior Customer Success Manager

Job Summary

To support a growing healthcare intelligence platform, the full-time Senior Customer Success Manager will serve as a trusted advisor and technical consultant, managing client relationships, driving product adoption, and ensuring client success in a remote environment.

Key responsibilities

• Serve as the primary point of contact for clients, leading calls and driving follow-up action items to closure
• Manage complex client projects end-to-end, owning timelines and proactively addressing issues to ensure client satisfaction and retention
• Develop strong knowledge of the platform and data structures to provide technical ownership and actionable insights for clients

Required qualifications

• 8+ years in a client-facing role, preferably within healthcare technology or the payer space
• Demonstrated track record of managing complex, high-value accounts with a focus on retention and expansion
• Advanced Excel skills, including building models and manipulating large datasets
• Experience with Jira, Google Suite, Slack, and basic data queries
• Strong communication skills with the ability to present data insights to diverse audiences