Senior Customer Success Manager

Job Summary

Driving revenue growth through customer satisfaction and loyalty, the full-time Senior Customer Success Manager will manage a diverse portfolio of clients in the HR technology space, ensuring they derive maximum value from the company's offerings while working remotely.

Key responsibilities

• Proactively identify opportunities within the customer base to drive renewals and expansion, exceeding revenue targets
• Serve as the primary point of contact for customers, conducting business reviews and developing tailored action plans
• Manage the sales cycle for renewals and expansions, utilizing customer health monitoring tools to mitigate risks

Required qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing accounts, securing renewals, and driving revenue growth through upsell opportunities
• Strong sales acumen with excellent relationship-building skills with HR and L&D decision-makers
• Analytical skills to leverage data in client conversations and uncover opportunities
• Proactive and collaborative mindset, adaptable to a fast-paced environment