Senior Customer Success Manager

Job Summary

Driving customer success for a portfolio of mid-market clients, the full-time Senior Customer Success Manager will build trusted relationships, ensure adoption and retention, and collaborate with internal teams to deliver measurable business value remotely.

Key responsibilities

• Own a portfolio of mid-market accounts, focusing on adoption, renewals, and customer health
• Develop trusted relationships with executive sponsors and key stakeholders to act as a strategic partner
• Create and execute account success plans aligned with customer business objectives to achieve long-term value

Required qualifications

• 5+ years of Customer Success, Account Management, or consultative customer-facing experience within B2B SaaS
• Demonstrated success in driving customer adoption, retention, and renewals across strategic accounts
• Prior experience supporting customers within the Architecture, Engineering, and Construction (AEC) industry
• Proven ability to build credibility and relationships with executive stakeholders, including C-level leaders
• Bachelor's degree