Senior Customer Success Manager
Job Summary
Building and maintaining strong relationships within assigned strategic accounts, the full-time Senior Customer Success Manager will ensure high levels of customer satisfaction and recognition of ROI while collaborating with various teams to deliver successful services remotely or from the Burlington, MA office.
Key responsibilities
- Develop and manage account plans covering the entire customer journey
- Promote customer satisfaction by addressing business needs and delivering effective solutions
- Collaborate with Sales and Support teams to drive account growth and resolve critical issues
Required qualifications
- 5 or more years of experience in Customer Success, Consulting, Technical Account Management, or Project Management
- Experience managing strategic relationships with high-profile clients
- Bachelor's degree; a Master's degree is preferred
Complete Job Description
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