Senior Customer Success Manager
Job Summary
Managing a portfolio of enterprise customers, the full-time Senior Customer Success Manager will drive adoption and value realization of the Findem platform while ensuring customer retention and identifying expansion opportunities in a remote work environment.
Key responsibilities
- Serve as the primary Customer Success Manager for a defined portfolio, building and owning success plans aligned with customer business objectives
- Drive measurable adoption of Findem's platform and services, conducting enablement sessions and delivering regular reporting on product usage
- Monitor customer health and usage signals to identify risks early, executing recovery plans and maintaining accurate account data
Required qualifications
- 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment, with at least 4 years managing enterprise-tier accounts
- Demonstrated ownership of a recurring-revenue book with accountability for customer health and retention
- Direct experience in talent acquisition, recruiting, or HR technology is strongly preferred
- Experience supporting customers through platform implementation and change management
- Proven ability to influence cross-functional teams without direct authority
Complete Job Description
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