Senior Customer Success Manager
Job Summary
Managing post-sales strategic client relationships, the full-time Senior Customer Success Manager will drive client retention, adoption, and expansion for large enterprise clients in a remote setting.
Key responsibilities
- Serve as a trusted advisor for assigned accounts, cultivating relationships with clinical leaders and IT teams
- Collaborate with customers to create tailored success plans with measurable objectives and monitor progress
- Analyze data to identify underutilized features and provide actionable recommendations to enhance product adoption
Required qualifications
- Bachelor's degree in healthcare, business, marketing, or a related field
- 8+ years of experience in client success management or a related field, preferably in B2B SaaS or healthcare tech
- Familiarity with clinical workflows, IT environments, and regulatory compliance in healthcare
- Proficiency with SaaS platforms and data analytics
- Experience developing and implementing client success strategies that align with business goals
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,336 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
