Senior Customer Success Manager
Job Summary
Driving the success of enterprise customers and OEM/Channel partners, the full-time Senior Customer Success Manager will own the complete customer lifecycle, from onboarding to retention and expansion, while working remotely in the US Central or Eastern timezones.
Key responsibilities
- Manage a portfolio of enterprise and strategic customers, ensuring seamless onboarding, adoption, retention, and renewals
- Ensure customers achieve measurable outcomes and maximize value from products through QBRs and success plans
- Serve as the primary technical liaison, translating complex discussions into actionable business value for stakeholders
Required qualifications
- Strong technical aptitude in data, storage, and cloud technologies with experience in multi-cloud environments
- 5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment
- Proven ability to adapt communication styles for diverse audiences, focusing on technical clarity and business outcomes
- Experience managing up to 50 enterprise accounts and OEM/Channel partners
- Strong understanding of SaaS metrics and experience with CS/CRM tools
Complete Job Description
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