Senior Customer Success Manager
Job Summary
Serving as a trusted advisor for a portfolio of advertising customers, the full-time Senior Customer Success Manager will guide onboarding, activation, adoption, and campaign success while working remotely.
Key responsibilities
- Own post-sale success for advertising customers by establishing clear goals, success plans, and next steps
- Advise on audience strategy, campaign structure, targeting, and optimization to drive measurable value
- Coordinate with internal teams to ensure a seamless customer experience and monitor campaign performance
Required qualifications
- 5+ years of customer-facing experience in Customer Success, account management, or a related post-sale role within SaaS, adtech, or martech
- 3+ years of hands-on experience with digital or programmatic advertising campaigns
- Strong understanding of campaign planning, audience strategy, and advertising KPIs
- Proven ability to build trusted relationships with stakeholders and connect platform usage to business outcomes
- Analytical mindset with experience in translating data into actionable insights and recommendations
Complete Job Description
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