Senior Customer Success Manager
Job Summary
Owning the post-sales journey, the full-time Senior Customer Success Manager will drive customer outcomes, provide proactive technical guidance, and uncover growth opportunities while working in a fast-paced startup environment, with the option for remote work.
Key responsibilities
- Drive customer outcomes by ensuring quick launches, measurable KPIs, and clear ROI from the product
- Collaborate with engineers to troubleshoot issues and accelerate resolutions for customer success
- Educate customers on best practices and optimization strategies to enhance their experience and value
Required qualifications
- 5+ years in technical customer-facing roles, such as TAM or CSM, focused on post-sales success
- Experience with API and integration, including data querying and system understanding
- Proven skills in escalation and incident management during high-pressure situations
- Ability to communicate complex technical concepts clearly to various stakeholders
- Demonstrated success in cross-functional collaboration with Sales and Engineering teams
Complete Job Description
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